Privacy Policy

HelpGlowUp Application — Last updated: May 4, 2026 — Version 2.1

General Overview

HelpGlowUp is an educational application for teenagers, specifically designed to respect your privacy and your child's privacy. The application displays multilingual educational quiz questions adapted to the user's age (12-13, 14-15 or 16-17 years old).

This privacy policy explains, simply and clearly, what information is processed, by whom, and why.

1. Data Controller

2. Core Principle: Privacy First

HelpGlowUp has been designed according to the "Privacy by Design" principle (privacy protection built in from the start).

3. How the Application Works in Detail

3.1 — Data Stored Only on the Phone

Your child's progress statistics (questions seen, correct or incorrect answers) remain exclusively on their phone.

These statistics are accessible only by the parent through the parental settings integrated into the application. None of this information is ever transmitted to our servers.

3.2 — Requests to Our Server

To provide quiz questions, the application regularly contacts our server (hosted in France by OVH) to download packages of 10 questions.

During this communication, the technical information transmitted is:

• The phone's IP address (technical information necessary for any internet communication)
• The date and time of the request
• The name of the requested questions file (for example: geographie_12_13_fr.json)
• The technical information of the browser or app (user-agent)

3.3 — Speech Synthesis

The application uses the speech synthesis functions of the Android system to read questions aloud. No audio data is listened to, recorded or shared.

4. Server Security Logs

4.1 — Why?

Our server records the technical information mentioned in section 3.2 in files called logs. These logs have an exclusively security purpose: they allow us to detect and block intrusion or attack attempts on our infrastructure.

This collection is based on the legitimate interest of the data controller (Article 6.1.f of the GDPR): protecting the application and ensuring service availability for our users.

4.2 — How Long?

Logs are kept for a maximum of 14 days, after which they are automatically and definitively deleted by automatic rotation.

4.3 — Who Has Access?

Only the application publisher (IDMECO) has access to these logs, strictly within the framework of IT security.

5. Payment and Subscription

The HelpGlowUp subscription is managed exclusively by Google Play Billing.

Applicable prices are displayed in the application and on the Google Play store page. They may vary according to country, the type of plan chosen (individual, family, etc.) and current promotions.

For any question regarding payment, you can consult: https://policies.google.com/privacy

6. Specific Protection for Minors

HelpGlowUp is aimed at teenagers aged 12 to 17. In accordance with the GDPR and the recommendation of the CNIL (French data protection authority) regarding minors, we have implemented enhanced protection.

6.1 — Parental Consent for Children Under 15

For children under 15, the consent of a parent or holder of parental authority is necessary to use the application. This consent is provided through Google Play tools:

• Family Link account
• Parental validation of the purchase on Google Play
• Android family settings

Google Play therefore technically ensures age verification and parental consent.

6.2 — Minimal Data

As indicated in section 2, the application does not collect any personal data of the child.

6.3 — No Profiling or Advertising

The application does not perform any profiling of the child (analysis of their tastes, behaviors, etc.) and does not display any targeted advertising.

6.4 — Adapted Information

This privacy policy is written in simple language, readable by a teenager. If your child has questions, you can ask them at contact@helpglowup.com with their consent.

7. Your Rights (GDPR)

In accordance with the GDPR, you have the following rights regarding the technical data (server logs) that may concern you:

• Right of access: know whether we have data concerning you
• Right of rectification: have erroneous data corrected
• Right to erasure: request deletion of data
• Right to object: object to a processing operation
• Right to restriction: request limitation of processing
• Right to portability: retrieve your data in a readable format

8. Complaint to the Data Protection Authority

If you believe that your rights are not being respected, you may file a complaint with the CNIL (the French data protection authority):

If you reside in another European Union country, you may also file a complaint with your national data protection authority.

However, we encourage you to contact us first at contact@helpglowup.com. We will always do our best to resolve your request directly and quickly.

9. Hosting

The application is hosted on a virtual private server (VPS) located in France, provided by:

No data is transferred outside the European Union.

10. Modifications to This Policy

This privacy policy may be updated to reflect technical or regulatory developments. The date of last update is indicated at the top of the document.

In case of substantial modification, we will inform you via a notification in the application.

11. Contact

© 2026 IDMECO — HelpGlowUp